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Social Media

Social media ROI? It's easy just look at the sales trend

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Razorfish, an interactive agency, recently released a white paper on measuring social media that was, to say the least, a bit complicated. A client recently asked me what I thought about different ROI calculations for social media and I told him “at the end of the day it’s about defining your objectives and measuring your ROI against those objectives” to which he replied “right, and my objectives start and end with my weekly sales report”. We both had a good laugh over that but as we talked a little bit more he agreed that awareness today means nothing as does “intent”.
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