A passionate marketers point of view

Marketers jump on mobile application bandwagon but not always successfully

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This month is was reported that people are using their applications on smart phone more than the phone itself. This is clear indication that people want to be connected no matter where they are but with all the applications out there how are consumers downloading and using mobile applications ? Here is my take a mobile application downloads. Read More...
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Just because I purchased your product what makes you think I want to friend you on Facebook ?

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We all purchase brands and we may even like your product but does that mean that I want to friend to you on social media ? The answer to that is "hell no" ! Sure there are some brands that I may decide to contact via Twitter or Facebook but you have my business do you also need to bombard me with advertising on a Facebook page too? Read More...
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Two examples of going beyond customer expectations

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Marketing today, more than ever, is about exceeding customer expectations to forge relationships that say "we appreciate your business and realized that we have to earn you as a customer everyday". This last week two brands, Zappos and The Palm exceeded my expectations and because of their actions I will remain a loyal customer for a long time. Read More...
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Consumers have changed, but why is marketing so slow to acknowledge the change ?

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This recession is unlike any other because, all with the rise of social media, it has led to a change in the way consumers shop for products. Brand loyalty can no longer be taken for granted and everyone within your organization is now a marketers whether they realize it or not. Read More...
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What convergence means for marketers

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That's one small step for convergence and one huge step for advertising. Make no mistake about the announcement of Google TV yesterday is going to open the door for a new way of advertising and engaging consumers. It's also going to allow advertisers to immediately determine the effectiveness of their TV ads which could shed some light on what makes a good TV spot. Read More...
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Why do most attempts at organizational change fail ? Lack of urgency

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According to statistics 25% of the workweek is spent in meetings and the odds that a person in a meeting doesn't know why he's there is 1 in 3. Anyone who has works in marketing knows the frustration of doing, and redoing, Power Point presentations for endless meeting upon meeting. I have sat through endless meetings where slide upon slide of data is presented to the point it that you start falling asleep or multitask on your PDA. Read More...
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Want to know why social media is a hot marketing topic ? Look no further than woman

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As women increase their purchasing power throughout the world, they're unleashing a major change in society starting with the way they learn about and consume products. Women are the primary users of social media and women love to communicate with one another. This is why social media has exploded over the last couple of years but the question is can male marketers market to female consumers ? Read More...
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Traditional marketing is dead thanks to social media

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"Twitter as a marketing platform is dead", said the recent headline in a BLOG post on Social Media today. The headline should have said, "Traditional marketing is dead thanks to social media". Read More...
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Engaging and marketing to women online

Sure God created man first, but you always create a prototype before the final master. It's women, it's always been about women and will continue to be about women for marketers. Here is a presentation on marketing to and engaging women online. Enjoy !

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P&G learns a hard social media lesson: Never underestimate your customers needs and wants

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Procter & Gamble Co. is scrambling to put out a social media snowball over the safety of its new Pampers diapers, a crucial brand that accounts for about 11% of the company's revenue. It started with an unhappy customer who didn't like the new Pampers and she now has a following of over 7,000 people on her Facebook page. The key lesson is reinforced: consumers have a lot more power than marketers would have them believe. Read More...
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Privacy issue and Facebook: The key lesson here

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Discontent with Facebook has been spreading rapidly in recent weeks, set off by anger over the ubiquitous social networking service’s increasingly byzantine privacy policy, its accidental disclosures of supposedly private information, and a general sense of discomfort about the company’s approach to its users’ personal data. So where are all the so called experts who said "Facebook is going to control the Web" now? Read More...
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Now we're supposed to believe that people actually watch TV commercials

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Contrary to longstanding received wisdom, the large majority of viewers of live television do not leave the room, nor do they change the channel, when the TV program they are watching goes to commercial. We're supposed to believe, according to this study, that people actually watch TV commercials. Let's see, how many ways can you say bullshit !! Read More...
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Is social media a fad ?

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"Is Social Media a fad or the biggest shift since the industrial revolution?" asks this new video based on Erik Qualman's book Socialnomics. It's hard to read any business publication or surf the Internet without reading a new story about Facebook or Twitter but then not too long ago we were reading how eBay and AOL were going to rule the Internet. Ultimately consumers will determine who wins but it's also important to separate the hype from reality when it comes to social media. Read More...
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Promoted Tweets lead to ROI but is the ROI real ?

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Bravo TV used promoted Tweets in conjunction with corporate parent NBC Universal’s Earth Week initiatives. Bravo invited consumers to find out their green IQ in a game on the cable network’s Web site. Within a couple of hours, that Promoted Tweet hit the maximum number of retweets allowed, 300, and in one day, received 200,000 impressions. Impressions ? Impressions are NOT a measure of success today and mean little to real business objectives. Read More...
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Why do marketers insist on using outdated metrics with new media ?

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Amazingly myopic ! Clueless ! These are just two of the phrases that come to mind when read research that indicates that marketers are still measuring impressions and clicks for online media. No wonder so many companies are clueless when it comes to digital marketing. Read More...
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Consumers trust each other a hell of lot more than brands

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When it comes to antiquated media perhaps no publication represents old traditional marketing and media thinking than Ad Age. Sure they have stories once in a while about social media and brand but somehow these stories are more about PR than connecting the dotted lines to ROI and brand objectives. Now Ad Age would have us believe that consumers don't trust friends on social media sites. Without an understanding of how consumers use social media in shopping this story is just more hot air without substance. Read More...
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Consumers not feeling the love from brands

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When asked “what brands care about you?,” not a single global consumer said they believed any brand cared about them, except as a source of profit. When asked what brands they love, more consumers answered Apple than any other brand. However, many consumers said they love no brand and even find loving a brand unnatural. And you thought social media was going to show consumers how much you cared. Read More...
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The bottom line is that many marketing research questions might be great for party games, but they produce far less useful material for business

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While consumers can give you direct feedback on what message they received from an ad (what they remembered about it, whether they liked it, etc.), they simply cannot tell you—much less as a response to one question—whether your new ad (or new brand strategy, packaging, logo or tagline) will make them more likely to buy your product. However millions of dollars will be spent on ad recall studies and the published results will continue to make marketing trade journal headlines. Read More...
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OK, so you have decided to use social media now what do you say ?

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Imagine a scenario where you and a friend are talking and a third person joins the conversation and says something like "I hear that the dessert from Sara Lee is excellent". I'm sure you would look at the person then each other and say "excuse me" and move to another area where you could once again have a private conversation. Unfortunately a lot of marketers are doing this exact same thing on social media. Read More...
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The glut of wine around the world means consumers win but can private label overcome big brand labels ?

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There is a glut of wine all over the world—an oversupply so significant that it's compelled Australian winemakers to plow up their vineyards, forced French producers to turn wines into ethanol and brought wealthy Napa vintners if not to their knees then to their bankers in search of refinance. The reasons are various—new vineyard plantings by ambitious producers, increased productivity at a time of plummeting demand, winemakers who have over leveraged their brands. Cameron Hughes takes the $100 California Cabernets that have gone begging for buyers and sells the very same wines under his own labels for $25 a bottle and less. The question is will consumers buy it or is the power of the brand too much for them to believe a $100 wine could go for $20 ? Read More...
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