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Featured blogger at Social Media Today



Without flawless execution of customer touch points your marketing dollars are wasted

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OK, I admit it. I am a typical guy when it comes to shopping or dealing with retailers. Just give me what I want and let get out of the store as quickly as possible and I have a very low tolerance when it comes to dealing with mistakes. This week I took my Infiniti Ex to the dealer to have some work done via a recall notice I received. After dropping the car off at 7:30 in the morning I was informed at 4PM that the car was not ready and that they did not have the parts needed to put it back together? On top of that they could not give me a loaner. I do like my Infiniti Ex but this is the second time that I have had to deal with this inconvenience with an Infiniti vehicle and as far as I am concerned it will be my last. When the car comes off lease I am going to drop off the keys and say "see you later", never to give them my business again. There are some lessons to be learned here though for all marketers... Read More...
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Facebook is a legend in its own mind and is not worth its valuation

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"The mistake people are making here is to say display advertising does not work in social networking," said Tamas, describing the American marketplace. "That is true, but what does work is much more intelligent ads. It's much more like television. People have not taken advantage of what Internet as a medium can do." This is a quote by the someone who is stupid enough to believe that Facebook is worth $10-$20 billion. If you believe that then there are some rocks I want to sell you that will turn to gold if you water them. Read More...
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Social media marketing: Hype or new way of approaching branding?

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A new study argues that social media has reached its tipping point, with 83% of the online population now using it in some form - and more than half do so on a regular basis, reports MarketingVOX. Despite its popularity, socnet platforms - including Facebook, Twitter and the like - have failed to demonstrate prowess as marketing tools, and possibly never will, according to Knowledge Networks, which released the report, titled “How People Use Social Media.” However what this study fails to understand is that traditional marketing measurement and implementation in new media does not work and until marketers learn to talk to people instead of trying to sell them they will never really "get it". Read More...
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Turning your "your brand sucks" into a positive

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It's easy to Google a brand or company with "sucks" at the end of the search term to find find people who are disgruntled about with the product or organization. I have have in fact suggested to many clients that they purchase their domain name with 'sucks", "stinks" etc to avoid negative online buzz but recently I was able to work with a client to turn the domain name "company sucks" into a positive. How did it turn out? A lot better than we expected ! Read More...
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Corporate BLOGS: Which is more imporant content or credibility of author?

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It seems that a lot of companies are BLOGGING these days but what makes a corporate BLOG successful? The answer to that is "it depends on your objective, your audience and the reputation of your company and industry within the minds of your audience". One also has remember that the BLOGGER does not control the message the audience does. What does this mean for corporate BLOGS? It means that a lot of corporate BLOGS are going to fall on deaf ears and be a wasted opportunity. Read More...
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Women use social media differently from men

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Over the years I have conducted a lot of research with Internet users on how and why they use the Internet. Of particular interest I learned that women do use the Internet differently from how men use the web. Women are much about communicating to express feelings, men on the other hand talk to communicate actions and are not likely to use the Internet to BLOG about how they feel about a brand or product. Read More...
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Twitter: An essential business tool for speed of information delivery?

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Time. It's both an ally and an enemy and today time is the new currency. The Internet has bought a wealth of information to our fingertips but who has time to go through so much information? Enter Twitter: this microblogging site has the ability to keep business decisions makers updated on everything that is happening within their market from company press releases and missteps to the latest trends. Of course the beauty of Twitter is that you can get through a lot of information one line at a time with no more than 140 characters. Read More...
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Will pay for BLOGGING work?

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Pay per post; interesting concept but will it work and is it credible? Research has shows that when people BLOG they do it to communicate or vent not to make money but can you entice people over to the dark side by essentially bribing them? It's easy to get seduced by money and write things to get paid but one of the reasons social media is so effective is that it is open, honest, communication. Paying people to BLOG, although a great concept, is not going to be as effective and everyday people who BLOG because they want to.

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Resources to measure social media

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Here’s a list of research resources you can use to develop your Social Media strategy. These enable you to gain a better understanding of what your competitors are doing on their blogs and sites; what influential bloggers and customers are saying about you; and what topics are being discussed in your industry. Read More...
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Mindset Media: Is it media with an attitude?

Study after study, on large, representative samples, shows statistically significant correlations between mindsets of consumers and purchase behavior. People with high self-esteem are more likely to drink premium coffee. Altruists floss more, and deliberate people pay off their credit cards more regularly. Pragmatists like minivans, but station wagons appeal more to spontaneous types. And highly open people buy organic foods at nearly three times the rate of the general population. Mindset Media lets advertisers define their targets on 21 standard elements of personality and then reach those targets on a mass scale in simple online media buys. Use their proprietary ad targeting technology to reach millions of people with the Mindsets that matter to brands. Could it work for your brand? Well it sure is a better way than to just put banners on pages with high traffic via correlation of demographics.

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The Mindset attribute grid (click to enlarge)

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