A passionate marketers point of view

When marketing is not accountable

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Awareness does not translate into business objectives. Those annoying Geico and Progressive auto insurance TV ads have been running for a long time and it seems on every channel yet Geico has only increased its market share 0.8% and Progressive has only increased 0.2% since January 2008. Oh, by the way, the Progressive girl has over 271,000 Facebook fans.
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Facebook: Consumers locked into technology ?

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Facebook is keeping the allegiance of millions of users because of a concept called "technological lock-in." In other words, the site has become an essential part of their lives. Technological lock-in is the idea that the more a society adopts a certain technology, the more unlikely users are to switch. Its the reason why the QWERTY keyboard layout, devised for typewriters in the 1870s, is still the standard despite the development of several more logical configurations.
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Website analytics: most marketers still clueless ?

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To most marketers website analytics are the abyss and who can blame them. Too often website metric reports are a jumble of data that could mean most anything. In order to truly leverage website metrics the website dashboard should tell a story and clearly identify areas of opportunity.
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It's about needs now for consumers not wants

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Consumers have learned a bitter lesson.They understand that increased consumption will have to come from income and not borrowing and that income will need to come from employment which is shaky at best. Welcome to the age of needs over wants.
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Starbucks profits triple. Is it all because of social media?

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Caffeine lovers visited Starbucks Corp. more often – and spent more money when they did – during its fiscal first quarter, the world's largest coffee chain said Wednesday, more than tripling its profit. A lot of people are going to point to Starbucks social media program but to say that their social media program alone was the answer is a big mistake.
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10 things you can do to sell your company on social media

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The natural tendency is to undertake brand building activities only when the organization’s financial goals are being met. Yet the greatest opportunity to create added value probably exists when those targets are not being met -- if only because competitors will probably be in a similar situation. How do you convince a company to invest in social media?
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Why angry consumers equals trouble for brands

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Consider a recent headline from Business Week: The Disposable Worker. Pay is falling, benefits are vanishing, and no one's job is secure. How companies are making the era of the temp more than temporary. As a marketer you should be keenly aware of consumer attitudes toward their jobs and the economy because those attitudes will impact your brand.
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Product Ads by Google a move from CPC to CPA

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Since November, Google has been testing a new search ad format called Product Ads. These enable retailers to list pictures of their merchandise and pricing information in addition to text. The ads are cost-per-action (CPA), in contrast to Google's traditional cost-per-click (CPC) ads. I have been saying all along that if your are paying for CPC ads you're wasting money.
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New role of women: same as the old role of women

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Women flock to social media was a recent headline on a marketing website. My response is DUH ! Women are a natural for social media because they don't have a problem relating to one another and are quick to embrace a sense of community.
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The Real Reason Business Plans Fail

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There was a good article in the WSJ about why business plans fail but as usual they approached the subject from 35,000 feet and did not address some basic reasons why business plans can and do all too often fail. With close to 20 years experience in corporate America here are some additional reasons why I believe the best laid plans go way off the track and crash with the shattering of careers.
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Don't think of social media as "media space", it's behavior

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Every time I read a story about more ads coming on Facebook it makes me cringe. Social media is not media space, it's a new channel to listen to and to talk with your customers and consumers. Leave it to marketers to take marketing thinking to new media where it's not relevant anymore.
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Because when the transformation happens -- and it will -- then you will have the advantage of knowledge.

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2009's consumers spend 34% of their media time online. As a result, digital marketing spending has gone from $6.2 billion in 1999 to $25.6 billion, or 12% of all marketing spending, in 2009. But marketers still spend most of their energy and dollars on television, newspapers, and radio. What you can learn from this decade is that consumers move quickly, models move slowly, and marketing moves conservatively. *
* Groundswell, What you can learn from consumers' digital decade

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2010: Metrics, Metrics and more Metrics

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Creating a branded community locked within Facebook or any other broad-reaching social network is probably not the best strategy for converting consumers into customers as a lot of marketers are going to find out the hard way in 2010. Sure budgets for social media are increasing but throwing money into one tactic is not going to work when other brand touch points lag. Marketers are going to have to find a way to get better metrics and social media is a great way to get instant feedback.
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