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Doomed to fail? Starbucks instant coffee

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I love a good cup of coffee and will glady pay a premium for a rich bold brew but I am here to tell that the Starbucks VIA, which is being launched nationally this week, is not it and does not fit with the brand positioning of Starbucks. When I think of Starbucks I think of a bold, burnt coffee taste as well as a chance to relax, open up my Netbook and surf the Internet at my local store. What Starbucks has not learned is that the coffee "experience" is as much about the brand as the product.


I have a lot of coffee machines here at home including a Nespresso (for great espresso) and a Keurig capsule coffee maker. I drink at least 2-3 cups a day because I like coffee and it has become part of my routine with reading the morning papers. When I lived in the Midwest I used to go to my local Starbucks with my papers and sit on their oversized chairs and relax with a nice Latte and enjoy my brew. It was so relaxing that once in a while we would have business meetings there and I even received a performance review at my bosses local Starbucks.


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Now the stores are antiseptic and null of personality. Rather than relax you feel the need to get your coffee and leave. As someone who is always willing to try new coffee products I ordered some of Starbucks instant coffee via their website some time ago and to say that I was disappointed would be an understatement; it was plain horrible and made me yearn for a cup of Maxwell House.

In case Starbucks missed it sales of pod/capsule coffee makers are up sharply this year with some brands promoting "brew at home" as a way to save money which is now in vogue. McDonalds has taken market share away from Starbucks with it's McCaffee and in a recent news stories the author noted, at Boston's Logan airport, that the Starbucks counter had 2 people in line while the Dunkin Donuts counter had about a dozen people in line.

Why Starbucks would make the move to really bad instant coffee is beyond me when there is an open market in capsule coffee brewers. (Starbucks does make pods for the Tassimo coffee brewer). More importantly why Starbucks has not developed their own capsule/pod machine and sold it nationwide is, to me, a huge mistake. I have no doubt that if Starbucks coffee was available for Keurig coffee makers that they would quickly take a huge slice of market share in the capsule market.

Instead people will be exposed to really bad instant coffee which will make them yearn for store brand instant coffee. Starbucks continues to make huge mistakes and is a brand that is in trouble.

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